2-part Virtual Event

The omnichannel super agent: Creating a consistent ACX experience

Discover how ACX innovators at BlackHawk Network, eSky, Endy, Primal Health, and Ancestry are delivering personalized, connected customer service across voice, chat, email, social, and more.

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Ada Support
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SaaS

User’s current plan and cost

Let customers check their subscription details and billing information.

Available in:
Messaging
Email
Voice

Why should you use this Playbook?

Billing confusion leads to churn and tickets. This Playbook builds trust with real-time transparency, reducing disputes and boosting customer confidence.

When should you use this Playbook?

When a customer requests information about their current subscription plan or its associated cost.

What does this Playbook do?

  • Lets customers instantly check their active subscription plan and cost
  • Retrieves customer info via API, pulls subscription and product data, converts timestamps into plain language, and delivers a clear summary of plan details and billing
  • Integrates with Stripe, showing how subscription and billing workflows can be automated end-to-end
  • Suggests upsell based on the current product usage

This Playbook can integrate with:

User’s current plan and costUser’s current plan and costUser’s current plan and cost

Discover how Playbooks handle your most complex workflows

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