Why should you use this Playbook?

Unexpected downtime shakes trust. This Playbook delivers real-time service updates that reduce escalations and reassure customers with clear communication.

When should you use this Playbook?

When a customer says their app or system is down, not working, slow, or asks if there is an outage.

What does this Playbook do?

• Retrieves current incident and maintenance data
• Determines if there are active incidents matching the customer's issue
• Provides incident details and status page link if applicable
• Checks for scheduled maintenance
• Exits appropriately based on findings

This Playbook can integrate with: