Why should you use this Playbook?

Promo confusion hurts conversion and frustrates players. This Playbook clarifies eligibility, drives engagement, and ensures more rewards turn into revenue.

When should you use this Playbook?

When customers inquire about deposit bonuses, free spins, or promotional eligibility.

What does this Playbook do?

• Captures and validates promo codes
• Retrieves player account status and activity signals
• Determines eligibility based on deposit or gameplay requirements
• Checks existing promo status (credited, pending, or not applied)
• Applies eligible promos automatically
• Provides clear explanations for ineligible requests