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Ecommerce
Promotions, discounts, and loyalty
Help customers access promo codes, discounts, or loyalty rewards.
Available in:
Messaging
Email
Voice
Why should you use this Playbook?
Unclear offers and code issues frustrate customers, drive up tickets, and cost you conversions. This Playbook removes the guesswork, making it easy for customers to save and stay loyal.
When should you use this Playbook?
When customers ask about active promos, available discounts, or how to use loyalty points.
What does this Playbook do?
- Looks up customer profile by email or loyalty ID
- Fetches eligible promotions
- Validates promo codes at checkout
- Provides loyalty balance and redemption steps
- Suggests available offers for cart items
- Leverages Linked Playbooks to streamline workflow reuse and reduce upkeep
See how IPSY automated 10% of support volume with a smart, empathetic Playbook that fully resolves damaged item claims—no agent needed. Read the success story.
This Playbook can integrate with:
