Why should you use this Playbook?

Uncertainty during delays creates frustration and support volume. This Playbook keeps travelers informed with accurate, real-time flight information.

When should you use this Playbook?

When a customer checks their flight status, asks about delays or cancellations, or wants to track arrival times.

What does this Playbook do?

• Looks up flights by flight number, route, or confirmation code
• Retrieves real-time departure and arrival times from airline API
• Displays gate numbers, terminal information, and boarding times
• Informs customers of delays, cancellations, or schedule changes
• Provides baggage claim information upon arrival
• Shows flight connection details for multi-leg journeys

This Playbook can integrate with: