Back to all Playbooks
Travel
Flight change or rebooking
Let customers easily update their reservations—without waiting on hold.
Available in:
Messaging
Email
Voice
Why should you use this Playbook?
Booking changes can create frustration and lost revenue. This Playbook empowers travelers to self-serve updates, improving satisfaction and retention.
When should you use this Playbook?
When customers want to update travel dates, routes, or passenger details.
What does this Playbook do?
- Retrieves and verifies booking
- Presents options to rebook flights and change fees
- Confirms rebooking
- Escalates complex changes if required
- Leverages Linked Playbooks to streamline workflow reuse and reduce upkeep
This Playbook can integrate with:
