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The omnichannel super agent: Creating a consistent ACX experience

Discover how ACX innovators at BlackHawk Network, eSky, Endy, Primal Health, and Ancestry are delivering personalized, connected customer service across voice, chat, email, social, and more.

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Travel

Booking flight tickets

Let customers search and book flights with real-time results.

Available in:
Messaging
Email
Voice

Why should you use this Playbook?

A clunky booking experience leads to drop-offs. This Playbook simplifies flight search and purchase, boosting conversion and traveler satisfaction.

When should you use this Playbook?

When a customer wants to book tickets for a flight.

What does this Playbook do?

  • Uses Amadeus API to search for flights based on origin and destination cities
  • Presents flight offers with essential details (destination, times, price)
  • Asks customer to select their preferred flight option
  • Generates and presents a booking confirmation and flight itinerary

This Playbook can integrate with:

Booking flight ticketsBooking flight ticketsBooking flight tickets

Discover how Playbooks handle your most complex workflows

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