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Health Insurance
Billing and payment assistance
Help members understand bills, payment options, and resolve issues.
Available in:
Messaging
Email
Voice
Why should you use this Playbook?
Billing confusion leads to missed payments and member dissatisfaction. This Playbook automates clear explanations and payment support to improve resolution rates and reduce frustration.
When should you use this Playbook?
When members inquire about a bill, payment deadlines, or setting up payment plans.
What does this Playbook do?
• Retrieves billing history
• Breaks down charges and payment due dates
• Offers payment setup or escalation options
• Sends confirmation or receipts